Shipping Policy

Last updated: November 4, 2026

Thank you for shopping with Annie James Boutique. On this page you can read where we ship, how long delivery takes and what it costs. Annie James Boutique is run by Everest Sales Group LLC.

1. Where we ship

We only ship to addresses in the United States. We deliver your order to the shipping address you fill in at checkout.

We ship to all 50 states. We can't ship to P.O. boxes, military addresses (APO/FPO/DPO) or U.S. territories.

2. Where your order ships from

Your order ships from our warehouse in China. That's why delivery takes a little longer than with a local store. Every parcel comes with tracking, so you can follow it the whole way.

3. Order cut-off time

Orders placed before 2:00 PM Eastern Time (New York time), Monday to Friday, are processed the same day. Orders placed after 2:00 PM, on weekends or on U.S. federal holidays are processed the next business day.

4. Processing time

We need 1-2 business days (Monday to Friday) to process your order. During this time we check your payment, pack your items and hand your parcel to the carrier.

5. Shipping time

After your order has shipped, delivery takes 6-9 business days (Monday to Friday).

6. Total delivery time

These times are estimates. Bad weather, busy holidays or carrier delays can sometimes add a few days.

7. Shipping costs

Shipping is free on all orders in the United States. There is no minimum order amount. All prices on our website are in U.S. dollars (USD).

Customs and import duties: your order ships from China. In some cases, U.S. customs may hold a parcel and charge import duties or taxes. If this happens, these costs are paid by the customer.

8. Tracking your order

When your order ships, we send you an email with your tracking number. You can also follow your parcel on our Track Your Order page. It can take 2-3 business days before the first update shows up.

9. Changing or canceling your order

Want to change or cancel your order? You can do this free of charge within 12 hours after placing it, as long as we haven't processed it yet. Just email us at info@anniejamesboutique.com with your order number. After that, we can't change your order anymore. You can still return it after delivery under our Return & Refund Policy.

10. Wrong address or failed delivery

Please double-check your shipping address at checkout. If your parcel comes back to us because the address was wrong or incomplete, or because it was not picked up, we will contact you to send it again. In that case, extra shipping costs may apply.

11. Late, lost or damaged parcels

Has your order not arrived within 11 business days after you placed it? Or has your tracking not updated for 7 business days? Please contact us. We will check with the carrier and keep you updated by email. If the carrier confirms your parcel is lost, you can choose between a free replacement or a full refund.

Did your parcel arrive damaged? Email us within 7 days after delivery with your order number and photos of the box and the item. We will send you a free replacement or give you a full refund.

12. Returns

You can request a return within 30 days after receiving your order. You can read all about it in our Return & Refund Policy.

13. Changes to this policy

We may update this Shipping Policy from time to time. You can always find the latest version on this page.

14. Contact us

Questions about your order or shipping? Visit our contact page or reach us using the details below.

Website name: Annie James Boutique
Company name: Everest Sales Group LLC
Address: 8 The Green, Suite A, Dover, Delaware, 19901, United States
Email: info@anniejamesboutique.com
Contact form: https://anniejamesboutique.com/pages/contact
Phone: +1 (302) 587-2489
Company registration number (EIN): 39-4916722
Customer service: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (New York). We reply to all messages within 24 hours on business days.